Depending on the complexity of the complaint, this could take up to 20 working days. Please do not send post to this address. Welcome to the Student Conduct and Complaints Office website. Schools and academies deal with complaints themselves. We will investigate all the complaints we receive and respond as quickly as possible. We aim to resolve your complaint within 20 working days at the latest. We will keep you updated if this is the case. The complaint email can be written to variety of people depending upon the situation and type of complaint. restrictions on vehicles, commercial waste, pedestrians etc. Kent values the input of the student community and recognises that feedback received can be both positive and negative. If you would like to send us a compliment, comment or complaint about Kent and Medway CCG or … Our complaints procedure is for anyone who wants to complain about a service they’ve received from Medway Council. Complaint via Phone number : 03000 41 41 41, Complaint via  Support Form : Kent County Council Support Form, Kent County Council complaint website : www.kent.gov.uk, Also Read: Islington Council complaints email & Phone number. Progress your complaint to the head teacher or Head of School if you are not satisfied with the first response. … Speak to the person you are dealing with or their manager (most problems are sorted out this way), or tell us about the complaint by: We will acknowledge your complaint to confirm we have received it and a member of the complaints team will contact you to discuss a plan of action to deal with your concerns. Approach your childcare provider, first by informal discussion and then if necessary through the provider’s formal complaints procedure. Complete the form on The Local Government and Social Care Ombudsman website or call their advice line on 0300 061 0614. Your borough and district councils are responsible for: We are responsible for the Household Waste Recycling Centres in Kent. If you are not satisfied with the response from Step 1, you can progress your complaint to Step 2. If your appeal is not upheld, submit a complaint. Kent Police Professional Standards Department Kent Police HQ Sutton Rd Maidstone Kent ME15 9BZ. Customers can use an online form to make a written complain online, and there is a postal correspondence choice. Find out how our complaints process works, how to make a complaint, how we investigate complaints and how to appeal an outcome if you need to. The Mediation Service was set up with the Total Conflict Resolution Group. A complaint about a member of staff's accent, dialect, manner or tone of communication, origin or nationality would not be considered a legitimate complaint about the fluency duty. Tips for Making a Complaint Email. krbs, Kent Reliance Banking Services and Kent Reliance are trading names of OneSavings Bank plc. You can also send us general comments that aren't specifically a complaint or compliment. If you need to take your complaint further, contact the corporate director of the service you have been dealing with: If you are still not satisfied, you have the right to take your complaint to the Local Government and Social Care Ombudsman. If you are not satisfied with the outcome of making a complaint to the provider. Social care and health Please call the Kent County Communications Center at (616)632-6100 for assessment of the complaint. Jobs For more information read our guidance on how to make a claim for damage to your vehicle. Step 2 write to Kent Children's Social Services, Customer Care, Kroner House, Eurogate Business Park, Ashford, TN24 8XU. It is the top tier of elected local authorities, under which are 12 district councils, and around 300 town and parish councils. You can expect an acknowledgement within 3 working days and a full reply within 20 working days. If we have not been able to resolve your complaint, please contact the Customer Care and Complaints Team using the contact methods above to see if anything further can be done. It is completely free and confidential and offers you a positive, collaborative approach to resolving workplace conflict. call 101; visit your local police station (use the police station finder below) If you need help to make a complaint. Dear Customer, we sincerely regret the inconvenience faced by you. You can find complaint contact details for Kent County Council above. You can expect your complaints to be listened to, to be investigated fairly and responded to. You can make a complaint about our services whether you use them or not and will not be disadvantaged in any way by making a complaint or comment. However, if you are not happy with the response, you can ask the Local Government and Social Care Ombudsman (LGSCO) to review the way we have dealt with your complaint. Any comments submitted will be noted by the appropriate department, but will not be responded to directly. acknowledge receipt of the complaint within 3 working days, aim to resolve your complaint or appeal within 20 working days, providing a full account of its findings and any actions resulting from the investigation. Islington Council complaints email & Phone number, Ipswich Borough Council complaints email & Phone number, Hampshire County Council complaints email & Phone number, Norfolk County Council complaints email & Phone number, Dorset County Council complaints email & Phone number. We may need to seek consent from you to ensure you agree to the complaint being raised by someone else on your behalf. Leave this site. We use this feedback to improve the site. Age UK North West Kent aims to eliminate the causes of complaints by learning from each occasion how we have failed to meet the required standard and by implementing effective corrective/preventive actions. Fill in the form in the Internal Dispute Resolution Procedure (IDRP) guide (PDF, 343.9 KB) Send the form to: The Pension Section, Sessions House, County Hall, Maidstone, Kent ME14 1XQ or email it to [email protected]; The process. Your subject line should give a gist of what the email is about. For Regional Sales enquiries please call 01622 794578 or email [email protected]. Please contact the editorial team about any issues with our content. This complaints and appeals procedure relates to the Government’s free early education and childcare schemes for 2, 3 and 4 year olds. * If you notice a factual inaccuracy on Kent Live that does not directly relate to you, please email [email protected]. They decide if any action should be taken and if the matter should be referred to the Standards Committee. If you are not sure where to go or whether your situation is a complaint, you may complete the Student Ombuds Request form located in FlashLine. KentLive is regulated by IPSO and abides by the Editors' Code of Practice. They will not deal with complaints about things that are not covered by the Kent Code of Conduct for Members. email [email protected]; Responses . Leisure and community Download a copy of our complaints procedure. It has been repaired 7 times within 2 and half months. NHS Kent and Medway Clinical Commissioning Group Kent House 81 Station Road Ashford Kent TN23 1PP 01634 335095 (Our offices are not open at the moment due to the Covid-19 pandemic. You can expect an acknowledgement within 3 working days and a full reply within 20 working days. A general complaint about an academic matter (e.g. • Mail us at [email protected] • You can create and track the service request by using KENT Service App for Android/iOS phones There are some circumstances which prevent us from progressing your complaint. The first step would be to call the complaints line on 03000 41 41 41. If you aren't satisfied with the first response to your complaint, you have the right to take it further. 2. You need to use the online fault reporting tool if you want to report a problem on a highway such as: You cannot request an insurance claim form for damage to your vehicle using the highways complaints form. If you have an issue about how KentLive, or any of our newspapers has written about you personally or has treated you and wish to make a formal complaint over a potential breach of the Editor's Code of Practice, please visit here. inform and update you where this timescale cannot be met. Our complaints procedure has two stages: Copy and use our free sample complaint letter and email. If you want to complain about a neighbour, please visit our anti-social behaviour page. Making a formal complaint under the IDRP. Waste, planning and land To find the form, log into FlashLine and select Student>Requests and Authorizations>Student Ombuds Request. You can give us feedback about this website by clicking on the faces at the bottom of a page. If we can progress your complaint we will then look into the issues and try to help, and you will receive a written reply from a senior manager. The Student Conduct and Complaints Office (SCCO) was established in September 2013, following internal review. Expand your Outlook. Our Annual Complaints, Comments and Compliments Report for 2019/20 (PDF, 623.1 KB) shows the number of complaints we received between 1 April 2010 and 31 March 2020. Contact us with details of your complaint: We can help you put your complaint in writing or give you advice. You can complain about the Public Rights of Way and access service using the complaints form or by emailing [email protected]. If we can't handle your complaint under the statutory complaints procedure, it may be that your concerns can be progressed through the council’s own complaints procedure. For Recruitment advertising, telephone 01622 794500 or email recr… Kent’s Mediation Service provides an Alternative Dispute Resolution (ADR) service to all staff. We want to hear about your experience. Alternatively you also have the right to complain to the Education and Skills Funding Agency by following the procedure on Education and Skills Funding Agency Complaints Procedure under the heading “Complain about a post-16 training provider, college or employer we fund.”. Complete the form on The Local Government and Social Care Ombudsman website or call their advice line on 0300 061 0614. Kent County Council provide a range of complaint handling choices on their site. +91-9278912345. Skip to main content. We've developed a suite of premium Outlook features for people with advanced email and calendar needs. Please do not use this form to complain about work completed by a tradesman on the Trading Standards Checked Scheme. (adsbygoogle = window.adsbygoogle || []).push({}); Head Office address: County Hall, Maidstone ME14 1XQ, UK. Use this form if you want to tell us about something that West Kent has done wrong. We are only required to deal with complaints about events that happened in the past 12 months. In most cases you should be able to find the complaints procedure on the school or academy’s own website; otherwise you can ask the school for a copy. If you make a complaint, we’ll investigate it thoroughly and let you know the outcome. You will need to list the steps you have already taken and the responses you have received. Public authorities are subject to the fluency duty in relation to all of their staff who work in customer-facing roles. Alternatively, you may also mail us at … Raise the issue directly with the person you have been dealing with, or their immediate manager. If you believe that we have failed to be so, or would like to comment on any aspect of our website or newspapers, please email [email protected]. Home » Kent County Council complaints email & Phone number. There is a summary on the website of the way Kent County Council will deal with your complaint and what communicating to anticipate. This is a timesaving tool for residents who live in Kent County townships (not cities). Kent RO reviews and complaints. All submitted complaints will be evaluated by uniformed personnel. SR43 4AB. Once reported, you will receive an acknowledgement or courtesy call within 72 hours from a member of our highways staff. Registered office: Reliance House, Sun Pier, Chatham, Kent, ME4 4ET. Where a place cannot be found, you can complain in writing to us, and we will submit the complaint or you can. If you are still not satisfied, you have the right to take your complaint to the Local Government and Social Care Ombudsman. * To submit a letter for publication, please email [email protected]. We aim to resolve your complaint within 10 working days, and by 20 working days at the latest. Skip to main navigation. For the purposes of the fluency duty, a legitimate complaint is one about the standard of spoken English of a public sector member of staff in a customer-facing role. Your complaint will be sent to the Head of Trading Standards for a response or decision. All product and company names are trademarks or registered trademarks of their respective holders. The entire content of this website is copyrighted to the complaintpoint.co.uk Doe and should never be reproduced/copied to another website without written authorization from the owner. Customers can use an online form to make a written complain online, and there is a postal correspondence choice. Births, ceremonies and deaths, Also Read: Ipswich Borough Council complaints email & Phone number. For a complaint about a maintained school write to: The Secretary of State Department for Education Sanctuary Buildings London SW1. If you are a parent with a complaint that relates to other aspects of early years or childcare, contact our childcare advice line. If you are still unhappy, you can raise the matter with the Information Commissioner: If you suspect a Data Protection breach, please email details to [email protected]. Add a subject line. Alternatively, you can email us at [email protected]. Roads and travel Please select one of the options below to make a complaint. We need money to operate the site, and almost all of it comes from our online advertising. While reporting this to service center. We’ll be fair and we’ll try to put things right if we’ve made a mistake. Anyone can make a complaint including, patients, someone acting on behalf of the patient with their written consent, or anyone affected by the actions of an NHS body. Tell us about them. Progress your complaint to the Governing Body’s complaints appeal panel. Complaints alleging that councillors have breached the code of conduct are reviewed by a Monitoring Officer and an Independent Person. During this process, you will notice changes to the way you log in to some university systems. Your appeal will be acknowledged within 5 working days. A complaint email must be a professional email. Keep it brief. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. Alex Gamby, Head of Early Years and Childcare, Kent County Council, Sessions House, County Road, Maidstone, ME14 1XQ. Our online form also allows you to make a complaint if you are a trader whose application has been declined and you would like to appeal the decision. , has the right to take your complaint to the complaint email can be written to of... 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